Офис в Москве
Новгородская, 1-508/2,
Москва, РФ, 127576
Живой чат
Офіс у Мінску
Машэрава, 17-206,
Мінск, Беларусь, 220029
Жывы чат
Office in Vilnius
Rodūnios kel. 28-226,
Vilnius, Lithuania, LT-02187
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Limited Liability Company «Volantis Idėjos» represented by Director Yury Lialiuha, acting on the basis of the Charter (hereinafter – the Supplier) in accordance with the Civil Code of the Republic of Lithuania offers any legal entity or individual registered as a sole proprietor (hereinafter – Buyer) wishing to purchase the product for use in business activities or for other purposes not related to personal, family, household or other similar use, the following Warranty Conditions listed below.


1. Warranty

1.1. The quality of the goods must comply with the requirements of the current regulatory and technical documentation of the manufacturer.
1.2. The guarantee for the goods is provided to the Buyers on the terms of the manufacturer of the respective goods. Warranty conditions are given on this page https://ledz.by/en/warranty/.
1.3. The warranty period is 12-60 (from twelve to sixty) months from the date of signing by the parties of the consignment note (consignment note) depending on the group of goods, but not less than the manufacturer’s warranty period. The warranty period is indicated in the passports and/or datasheets. The warranty period of storage before commissioning is no more than 18 (eighteen) months from the date of release of the relevant part of the goods by the manufacturer, but should not exceed the warranty period. Claims regarding defects in the goods must be submitted to the Supplier immediately after they are discovered, but no later than the day the warranty period expires. The warranty period can be extended upon additional payment. The supplier, at its sole discretion, may refuse to extend the extended warranty for a product that has already been replaced or repaired under warranty. These conditions are valid unless otherwise stipulated in the Supply Agreements, Invoices, Protocol Invoices, Invoices or other agreements. The place of presentation of warranty obligations is the city of Minsk.
1.4. From the moment of conclusion of the Supply Agreement, a legal entity or an individual registered as an individual entrepreneur becomes a Party to the Supply Agreement, hereinafter referred to as the Buyer, and acquires rights and obligations, including in accordance with these Guarantee Terms.


2. Warranty validity

2.1. The guarantee begins to operate from the date of signing by the Buyer of the Commodity (Commodity-transport) waybill inclusive and until 23:59 of the last day of the guarantee period. Damage during transport will only be checked and confirmed if the buyer reports them no later than the next working day from the date of delivery.
2.2. The part of the goods, in respect of which the non-conformity or the presence of defects is declared, shall, upon receipt of the prior written consent of the Supplier, in accordance with the standard conditions and the manufacturer’s return procedure, be immediately returned to the Supplier for inspection. Claims made in violation of the Warranty Conditions and the relevant period will be rejected and have no legal force.
2.3. The warranty applies only to the country to which the Goods were sent. In the event of resale by a dealer to third countries (Russian Federation, North Korea, Iran, Iraq, Sudan, Zimbabwe and others subject to US, EU and Commonwealth sanctions), the warranty may be denied or it will be performed on a fee basis.
2.4. The dealer may, at his own risk, provide an extended warranty and perform repairs without the consent of the manufacturer at his own expense. In this case, the warranty from the manufacturer may be denied or it will be performed on a fee basis.
2.5. In no case shall the Supplier be liable (and no quality assurance standards apply) if the storage or use of the goods was carried out in violation of its technical conditions and recommended methods.
2.6. The Supplier, at its option, will either repair or replace the non-conforming or defective product.
2.7. The packaging of the goods must comply with the established standards of the manufacturer for each type of product.
2.8. In case of warranty repair, the costs of repair work, consumables used in the repair of the goods are borne by the Supplier. The Buyer assumes the costs of assembling/dismantling the goods and arranging the shipment to the Supplier for repair, as well as transportation from the Buyer to the Supplier and back.
2.9. If the defect of the goods is recognized as a non-warranty case, all costs associated with its repair and transportation shall be borne by the Buyer. The Supplier notifies the Buyer in writing of the reasons for the malfunction of the goods and the cost of the forthcoming repair. Repair of non-warranty goods is carried out only after payment.


3. Disclaimer of Warranty

3.1. Warranty obligations are fulfilled only if the rules of installation and operation of the goods are observed. Warranty obligations are not fulfilled by the Supplier in case of:
3.1.1. the presence of mechanical, thermal damage to the Goods or its part;
3.1.2. the presence of traces of self-opening of the goods and / or violation of the protective marking;
3.1.3. repair by non-authorized organizations or persons and / or independent changes to the design of the product;
3.1.4. breakdowns caused by improper connection of the luminaire, overvoltage in the electrical network in excess of the standards in force at the time of sale, when connected to a network with parameters that do not comply with technical standards and norms;
3.1.5. mismatch of serial numbers on the lamp, in its passport and on the packaging;
3.1.6. exposure to foreign mechanical particles, flooding, fire and other force majeure circumstances;
3.1.7. the presence of defects in the systems with which the equipment was operated.
3.2. In the event of failure of the Goods subject to warranty repair within the warranty period established by this Agreement, the Buyer shall apply to an authorized service center of the Goods manufacturer. In case of failure of the authorized service center of the manufacturer of the Goods, the Buyer has the right to contact the Supplier directly. When contacting the Supplier for warranty service, the Buyer is obliged to present the TTN or the warranty card for the Goods, otherwise the Supplier has the right to refuse to carry out warranty repairs.


4. Validity

4.1. The warranty conditions come into force from the moment the Buyer signs the TTN (whichever comes first), but only if the Goods are paid in full. The product is not accepted for warranty until it is paid in full.


5. Actions of force majeure

5.1. The parties are released from liability for partial or complete failure to fulfill obligations arising from force majeure.
5.2. The Party referring to the action of force majeure is obliged to inform the other Party about this no later than 5 (five) calendar days after the occurrence of such circumstances and confirm the existence of such circumstances with official documents.


6. Other terms

6.1. The Parties have agreed that in the process of concluding and fulfilling the Guarantee Conditions they will exchange documents that can be sent by e-mail with a mandatory confirmation of receipt on the same day by replying to an e-mail marked “received” and indicating the date of receipt or receipt of a delivery notification. The Parties undertake to send each other the originals of such documents within 3 (three) working days from the moment they were sent by e-mail.
6.2. Messages are sent to the following email addresses:
6.2.1. to the Supplier by email info@ledz.by;
6.2.2. to the Buyer using the contact details specified when contacting the Supplier or provided in another way.
6.3. The Supplier may change the Warranty Terms by posting notices of such changes or new versions thereof on its website. At the same time, the Supplier confirms that the changes made do not cancel the conditions previously accepted by both Parties.


7. Contacts and details of the Supplier

Limited Liability Company «Volantis Idėjos»
Legal address: LT-03204, the Republic of Lithuania, Rodūnios kel. 28-226.
Reg. number: 303242969.

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